How orders get from the warehouse to your door.
Typical packing and fulfillment takes 2–3 business days. During sales and product releases, processing can stretch to 5–10 days. Orders with custom etching may add a few extra days because those items are made to order. The shipping clock — standard or expedited — starts once the order leaves the warehouse, not when the order is placed.
Free standard shipping applies on orders over $54.99. Expedited options may show at checkout depending on your address and the items in the cart. The cost and estimated window appear before you confirm payment.
Tracking goes out as soon as the order ships. If tracking hasn’t moved in a while, that usually means the carrier hasn’t scanned it recently. Give it a day or two, then reach out through the contact channel if it’s still stuck.
For shipping damage, report it within seven days of delivery with stickers and tags still attached. Photo proof is required. We’re not responsible for lost, stolen, or damaged orders after delivery, or for orders sent to incorrect addresses entered at checkout. Double-check the shipping details before submitting.
Unclaimed or undelivered packages that don’t make it back to us won’t be refunded. If an unclaimed or undelivered package is returned to the warehouse, the refund will be issued minus any applicable fees.
Orders placed on weekends or major holidays are processed the next business day. Delivery estimates are estimates, not guarantees — carriers have good weeks and bad weeks.