Thirty days to change your mind. A lifetime warranty for defects.
Regular returns need to be sent back within 30 days of delivery, and return shipping is paid by the customer. The item should be in new condition with tags still attached. If it comes back in a condition that doesn’t meet the return requirements, the refund may be denied and the item disposed of.
All sale purchases and giveaway winnings are final sale — no returns, no exchanges. Mystery box products are also final sale. Customized items with laser engraving are made to order and fall outside standard return eligibility. Third-party modifications like laser etching also void the warranty.
Once a return is approved and the item reaches the warehouse, refunds can take up to five business days to process. The money goes back to the original payment method. You’ll get a confirmation when the refund is initiated.
Separate from returns, there’s a limited lifetime warranty on manufacturer defects. That covers things that went wrong in the making, not normal wear and tear, accidents, drops, odor issues, negligence, or unauthorized modifications like laser etching. To file a warranty claim, you’ll need proof of purchase, clear photos of the defect, and a short description of the issue. Claims go through the Contact Us form on this site.
If something arrived damaged, report it within seven days of delivery with all stickers and tags still attached. Photo proof will be required. Don’t toss the packaging before reaching out — it may be needed for the claim.
The short version: use the product, decide if it works for you, and if it doesn’t, start the return through the proper channel before shipping anything back. Approved returns get processed. Defects get handled under warranty. Everything else follows the terms above.